Privacy Policy

Introduction

BTV Bartlesville Concrete is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, contact us by phone or email, or interact with our website. This may include:

• Your name, address, phone number, and email address
• Property information and project details
• Payment information when you hire our services
• Communications between you and our company
• Photos of your property related to quotes and project documentation

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and how you interact with our site. We use cookies and similar technologies to collect this data.

How We Use Your Information

We use the information we collect to:

• Provide quotes, schedule appointments, and deliver our concrete services
• Communicate with you about your project, answer questions, and provide customer support
• Process payments and maintain financial records
• Improve our website, services, and customer experience
• Send you updates about your project and important service information
• Comply with legal obligations and protect our legal rights
• Send promotional materials if you have opted in to receive them

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service providers who help us operate our business, such as payment processors, scheduling software, and accounting services
• Contractors and suppliers directly involved in completing your project
• Insurance companies if required for claims or coverage verification
• Government agencies when required by law, such as for permits and inspections
• Legal and professional advisors when necessary to protect our rights or comply with legal obligations

All third parties who receive your information are required to maintain its confidentiality and use it only for the purposes for which we disclose it to them.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and restricted access to personal information by our employees.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project records are typically maintained for several years for warranty purposes, tax compliance, and legal requirements.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Opt out of receiving promotional communications from us
• Disable cookies in your browser settings, though this may affect website functionality

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

BTV Bartlesville Concrete
1405 SW Jennings Ave
Bartlesville, OK 74003
Phone: (918) 213-2789
Email: contact@bartlesvilleconcrete.com